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UMC BONUS
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FAQ

What is UMC BONUS for SIM-SIM subscribers?

  • UMC BONUS for SIM-SIM subscribers is a new loyalty program for SIM-SIM users. Within the framework of this program, SIM-SIM users can collect conditional points of "bonuses" and exchange them for presents!

Who may UMC BONUS for SIM-SIM subscribers’ loyalty program?

  • All SIM-SIM users may take part in the UMC BONUS for SIM-SIM subscribers loyalty program.

Should I register for participation in the UMC BONUS for SIM-SIM subscribers’ loyalty program?

  • You don’t need to register for participation in UMC BONUS for SIM-SIM subscribers’ loyalty program. You automatically become a participant of the program after you recharge your account with a voucher for 15 UAH or more. However, if you like, you may fill in the registration form by the web address http://sim-sim.ua/ukr/sim_registration.htm and receive the opportunity to order even more presents!

What are the bonuses?

  • Bonuses are conditional points that SIM-SIM users may collect and exchange them for presents.

 How can I open my account for accumulating bonuses?

  • There is no need for you to specially open a personal account for accumulation of bonuses. Your bonuses will start accumulating on your account automatically after updating it with a 15 UAH voucher or more.

Are there the same loyalty program conditions for all SIM-SIM tariff models?

  • Yes, conditions of the UMC BONUS for SIM-SIM subscribers’ loyalty program are similar for all tariff models of the SIM-SIM service.

What will happen to my bonuses when I change the tariff model?

  • If you change your tariff model within the SIM-SIM service, your bonuses are saved on your account.

How can I collect bonuses?

  • Bonuses are accumulated as a result of updating your account with a voucher for 15 UAH and more. The amount of bonuses depends on the voucher value and duration of using the SIM-SIM service.

When do I get bonuses after?

  • You obtain bonuses within 24 hours after updating your account with a 15 UAH or higher voucher.

How many bonuses may I get?

  • The amount of bonuses added to your account after each update depends on the value of the voucher with which you update your account and on the duration of using the SIM-SIM service. The bigger the value of the voucher with which you update your account, and the longer you have been the SIM-SIM service user, the more bonuses you will receive.

Where could I get information about the period of time I have been using the SIM-SIM service?

  • For information on the date of the first call from your number, you can call to number 172 or by dialing *777*3#, "Call" button.

How often are bonuses transferred into my account?

  • Bonuses are added each time when you update your account with a 15 UAH or higher voucher. The term of adding bonuses is 24 hours from the moment of updating.

How will I find out when bonuses are transferred into my account?

  • You can check up the amount of bonuses on your account 24 hours after updating and make sure that it increases. For checking your bonus account status, you can:
    • call to number 172 (the autoinformant of the UMC BONUS for SIM-SIM subscribers’ program services menu) and press 1;
    • send an SMS to number 102172;
    • dial *777*1#, "Call" button.

May I transfer my bonuses to another SIM-SIM user?

  • Bonuses are preserved on your personal account and may not be transferred to another SIM-SIM user.

Do I get bonuses when I am abroad?

  • You receive bonuses for each account update with a 15 UAH voucher or higher. Accordingly, even if you update your account from abroad, you received the same bonuses.

What happens to my bonuses if my number is deactivated?

  • If your number’s UMC servicing is deactivated, you bonuses are canceled.

Can my bonuses expire?

  • Yes, if you have not achieved the necessary threshold of bonuses amount (180 bonuses) during one year from the date of your starting participation in the UMC BONUS for SIM-SIM subscribers’ program, at the beginning of the next year these bonuses will be cancelled. All bonuses that you have collected during the year are taken into account, even if you have already exchanged a part of them for communication services. If you have collected 180 and more bonuses during 1 year, their validity will be prolonged for one year. If during this year you do not use them, they will be cancelled.

What can I get for my bonuses? What do I need to exchange them?

  • For your bonuses, you may order communication services for the corresponding sum.
  • To do this, you should call to the number of the UMC BONUS for SIM-SIM subscribers’ program service menu autoinformant – 172, following the voice help choose menu 2 and the preferred amount of services or use corresponding USSD Service.
  • It is necessary that you had on your account enough bonuses to exchange them for the amount of services selected. After your making your choice, bonuses will be written off from your account.

Will I be informed about prizes and actions of the UMC BONUS for SIM-SIM subscribers’ loyalty program?

  • You can find out news about the loyalty program on the web-sites www.sim-sim.ua, www.bonus.sim-sim.ua, or from service menu number 172.

How many bonuses do I need to exchange for communication services?

Number of bonuses

SIM-SIM services for the sum of

200 bonuses

10 UAH

300 bonuses

15 UAH

500 bonuses

30 UAH

How long does it take until I receive chosen amount of services?

  • Recharge will be realized within 24 hours.
        
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